Effective Date: 1 January 2025

1. Introduction

WiseMe Pty Ltd (ABN: 35 674 642 918) ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our IoT solutions and services.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Name and contact details (email address, phone number, address)
• Business information (company name, position, industry)
• Payment and billing information
• Communication preferences
• Any other information you provide to us

2.2 Device and Usage Information

When you use our IoT solutions, we may collect:

• Device identifiers and specifications
• Usage data and performance metrics
• Location data (with your consent)
• Network and connectivity information
• Error reports and diagnostic data

2.3 Website Information

When you visit our website, we automatically collect:

• IP address and browser type
• Pages visited and time spent
• Referring website
• Device and operating system information

3. How We Use Your Information

We use the collected information for:

• Providing and improving our IoT solutions and services
• Communicating with you about your account and our services
• Processing payments and managing billing
• Providing customer support and responding to inquiries
• Sending marketing communications (with your consent)
• Complying with legal obligations
• Protecting against fraud and security threats

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information with:

• Service Providers: Third parties who help us operate our business
• Business Partners: With your consent, for integrated services
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger or acquisition

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication
• Employee training on data protection

6. Your Rights

Under Australian privacy law, you have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Opt-out of marketing communications
• Lodge a complaint about our handling of your information

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. For detailed information about our use of cookies, please see our Cookie Policy.

8. International Data Transfers

Your information may be transferred to and processed in countries other than Australia. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" above.

11. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

12. Australian Privacy Principles

This Privacy Policy is designed to comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). For more information about privacy rights in Australia, visit the Office of the Australian Information Commissioner at www.oaic.gov.au.